FAQ

Frequently Asked Questions

Get quick answers to the most common questions about KangarooTime onboarding and setup. If you don't find what you're looking for here, feel free to contact our support team.

🚀 Getting Started

How long does the onboarding process take?

The complete onboarding process typically takes 45-60 minutes to complete all 9 steps. Each step has an estimated time listed, and you can work through them at your own pace. Most users complete the setup in one session, but you can always save your progress and return later.

Do I need any technical knowledge to get started?

No technical expertise required! KangarooTime is designed to be user-friendly for childcare providers of all technical levels. Our step-by-step guides and video tutorials will walk you through everything you need to know.

Can I skip steps or do them out of order?

While we recommend following the steps in order for the best experience, you can navigate between steps freely. However, some steps build upon previous ones, so skipping ahead might require you to return to earlier steps later.

What if I make a mistake during setup?

Don't worry! You can always go back and modify any settings you've configured. KangarooTime allows you to edit your business information, classes, programs, and other settings at any time after initial setup.

💼 Business Setup

What information do I need for business setup?

You'll need:

  • Legal business name and address
  • Tax ID or EIN (or SSN for sole proprietorships)
  • Contact information (phone, email, website)
  • Business hours and timezone
  • Logo file (optional, but recommended)

Can I change my business information later?

Yes! All business information can be updated at any time from your settings. Changes typically take effect immediately and will be reflected in your registration forms and communications.

What file formats are supported for logos?

We support PNG, JPG, and SVG formats. PNG is recommended for the best quality and transparency support. Your logo should be at least 200x200 pixels for optimal display.

Do I need a website to use KangarooTime?

No, a website is not required. KangarooTime provides everything you need for online registration and management. However, if you have a website, you can link to it and integrate KangarooTime registration forms.

🏫 School and Program Setup

How many schools can I manage with one account?

KangarooTime supports multiple schools under a single account. You can set up different locations, programs, and staff for each school while maintaining centralized management and reporting.

Can I set up different programs for different age groups?

Absolutely! KangarooTime is designed to handle multiple programs for different age groups. You can create separate programs for infants, toddlers, preschoolers, and school-age children, each with their own schedules, fees, and policies.

How do I handle waitlists?

KangarooTime automatically manages waitlists when programs reach capacity. Parents can join waitlists, and you'll be notified when spots become available. The system can automatically move families from waitlists to active enrollment.

Can I set up recurring programs?

Yes! You can create programs that run on a recurring schedule (weekly, monthly, or custom patterns). This is perfect for ongoing classes, after-school programs, and regular childcare services.

💰 Fees and Payments

What payment methods does KangarooTime support?

KangarooTime integrates with major payment processors including Stripe, PayPal, and others. Parents can pay by credit card, debit card, or bank transfer. You can also set up payment plans and automatic billing.

Can I offer discounts or scholarships?

Yes! KangarooTime supports multiple discount types:

  • Percentage discounts (e.g., 10% off)
  • Fixed amount discounts (e.g., $50 off)
  • Sibling discounts
  • Early enrollment discounts
  • Scholarship programs

How do I handle late fees?

You can set up automatic late fee policies that apply when payments are overdue. Late fees can be a fixed amount or percentage, and parents will be notified automatically when they apply.

Can I set up payment plans?

Absolutely! You can create flexible payment plans that allow families to pay in installments. This is especially helpful for larger programs or annual fees.

👥 Staff Management

How many staff members can I add?

There's no limit to the number of staff members you can add to your KangarooTime account. You can manage teachers, assistants, administrators, and support staff all in one place.

What permissions can I set for different staff roles?

KangarooTime offers flexible permission levels:

  • Administrator: Full system access
  • Manager: Program and staff management
  • Teacher: Classroom and student management
  • Assistant: Limited access to specific functions
  • Support Staff: Basic operational access

Can staff access KangarooTime from mobile devices?

Yes! KangarooTime is fully responsive and works on desktop computers, tablets, and smartphones. Staff can check attendance, communicate with parents, and manage their classes from anywhere.

How do I handle staff scheduling?

KangarooTime includes built-in scheduling tools that help you manage staff schedules, track hours, and ensure proper coverage. You can set up recurring schedules and handle time-off requests.

📱 Communication and Notifications

How do I communicate with parents?

KangarooTime offers multiple communication channels:

  • Email notifications for important updates
  • SMS messaging for urgent communications
  • Parent portal for secure messaging
  • Automated reminders for payments and events

Can I send bulk messages to all parents?

Yes! You can send messages to all parents, specific groups, or individual families. The system supports email, SMS, and in-app notifications.

How do I handle emergency communications?

KangarooTime has built-in emergency communication features that allow you to quickly notify all families about closures, emergencies, or important updates. Messages can be sent via multiple channels simultaneously.

Can parents communicate with each other?

KangarooTime focuses on parent-provider communication, but you can enable community features if desired. This allows parents to connect for playdates, carpooling, or other activities.

🔧 Technical Support

What browsers are supported?

KangarooTime works on all modern browsers including:

  • Chrome (recommended)
  • Firefox
  • Safari
  • Edge

Is my data secure?

Yes! KangarooTime uses enterprise-grade security measures including:

  • SSL encryption for all data transmission
  • Secure data storage with regular backups
  • Compliance with privacy regulations
  • Regular security audits

Do you offer phone support?

Yes! We offer multiple support channels:

  • Phone support during business hours
  • Email support with 24-hour response time
  • Live chat for immediate assistance
  • Video calls for complex issues

Can I export my data?

Absolutely! You can export all your data including:

  • Student and family information
  • Attendance records
  • Payment history
  • Program and enrollment data
  • Reports and analytics

🆘 Still Need Help?

If you didn't find the answer to your question here, we're here to help!

  • 📞 Phone Support: Call us during business hours
  • 📧 Email Support: Send us a detailed message
  • 💬 Live Chat: Get immediate assistance online
  • 📚 Documentation: Browse our comprehensive guides
  • 🎥 Video Tutorials: Watch step-by-step walkthroughs

Have a question that's not covered here? Contact our support team and we'll get back to you within 24 hours.

Step 5: Manage Enrollment LeadsGlossary